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One patient view, and an 8-hour report that takes 3 minutes

Edison Health's patient management system pulls seven data sources into one view of each client and automates the reporting that was holding them back. Manual reporting dropped around 90%, and the largest report went from eight hours to three minutes.

20x
increase in scale and staff impact
90%
reduction in manual reporting processes
7
system integrations and data sources

What they needed

Edison Health runs precision health programmes: DNA, blood work, wearables and coaching, with a report at the end that tells the client what to do next. As they grew, the reporting could not keep up. Client data sat in seven separate systems, and the largest report took eight hours of hand assembly. The team was spending its time on data entry instead of clients.

What we built

A custom patient management system. It integrates the seven data sources (DNA results, blood panels, wearable data, bookings and more) into one 360-degree view of each client, and a reporting engine assembles the monthly summary, DNA insights and wellness reports from that data. Clients get a dashboard of their own: biogenic age, heart age, readiness, sleep and body composition, with the trend over time and their reports and documents in one place.

What changed

Manual reporting dropped by around 90%. The eight-hour report takes three minutes. With one view of every client, Edison scaled to something like twenty times its previous volume without losing the personal service the model depends on.

Where it goes next

Our part ran from 2019 to 2022, and the platform stayed with Edison.

The work

The visual experience.

In their words

What Edison Health said.

RIVER learnt our business inside out, and found growth we hadn't seen ourselves. That is what changed our ability to scale.
Jay HarrisonFounder, Edison Health · 2022
The team at RIVER made tech easy. They have our back, so we can spend our time on what matters most - great results for our clients.
Rich TangneyMarketing Director, Edison Health · 2021
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