What comes in gets sorted, before anyone opens it.
Routine cases sorted, routed and chased without a person touching them. Your people work the exceptions, with the context already gathered.
Your inbox is the routing system and your spreadsheet the SLA tracker? The complex cases wait behind the routine ones.
- Alongside the systems you already run
- Exceptions reach a person, with context
- Complex cases no longer wait
Your team is the workflow engine. And it doesn't scale.
Manual triage. Manual routing. Manual status updates. Manual follow-ups. Your team spends the day moving work between systems, chasing updates and handling routine cases that follow the same pattern every time - while the complex cases, the ones that actually need judgement, wait in the queue. RIVER builds the layer that does the routine part.
Your operation today
With RIVER
Someone reads every referral or request and decides where it goes.
Every case categorised, prioritised and routed the moment it lands, on your rules.
Documents sit in a shared inbox until someone gets to them.
Invoices to finance, contracts to legal, complaints to the right lead - routed automatically.
Status lives in someone's head, or a spreadsheet nobody trusts.
Every case tracked from intake to resolution, visible to managers in real time.
The same view your team already works from - this fills it in, it doesn't replace it.
A case blows past its SLA before anyone notices.
Response and resolution times tracked against target, with an early warning before it breaches.
High-value or high-risk cases get treated the same as everything else, until someone catches it late.
Cases exceeding your thresholds - value, complexity, risk, time - escalate before they fall through.
The judgement calls stay yours. The platform takes the routine work.
What AI actually does here. Grounded in the work, not the hype.
Intake triaged, work routed, SLAs watched - the platform handles the pattern and leaves the judgement call to your team.
Take the intake and the routing
The two things eating your team's morning first: deciding what a case is, and getting it to the right desk. Both run on your rules, not a guess.
Flagged high priority on 'no hot water' - routed to the on-call queue.
Then the SLA and the escalation
On that foundation, the clock gets watched for you, and the cases that need a human get to one before they've had the chance to fall through.
You don't start from scratch. We tailor what's proven to your workflow.
RIVER is over 100 prebuilt modules, tailored to your queues and your rules in weeks - built to sit alongside the systems you already run, not replace them.
Everything a procurement or security review asks for is in our Trust Centre
- Escalation thresholds are yours - value, complexity, risk and time, set by your team, not ours.
- Every routing and escalation decision stays human-on-the-loop: reviewed, not silently actioned.
- A full audit trail on every case: what was routed, when, and against which rule.
- NZ-hosted, and your workflow data never trains a model.
RIVER has been a trusted partner throughout our journey. They helped us build a premium digital presence that truly reflects our brand.
Martin HeffernanCo-founder, Flow Imports · 2022Solutions that do this job. Scoped, priced, and live in weeks.
Workflows & Automation
The repetitive work automated, in n8n, ChatGPT, Claude or your own RIVER platform. The judgement calls stay yours.
Is your team the workflow engine? The same steps every week, by hand, and the complex work waits behind them.
From $7,500
AI-First Command Centre
One place your business runs from. It replaces the SaaS sprawl, connects your data, and runs on RIVER AI - built around you and truly yours.
Systems that don't talk to each other? You still stitch the business together by hand.
From $15,000
ERP Rescues & Integration
Your ERP runs the business and was not built for any of this. We make it intelligent rather than replacing it.
Ideal if your ERP is more manual than it should be, and was never built to be AI-first.
From $15,000
CRM Intelligence & Integration
Keep the CRM you run, or have it built into the platform. Updates automated, outreach that happens without chasing.
Is your CRM just admin now? Outreach only happens when someone chases it.
From $15,000
Member & Customer Portal
A secure portal your members or customers sign in to. Their information, requests and updates in one place.
Your inbox full of requests people could answer themselves? A portal they sign in to instead.
From $15,000
The questions people ask when they’re ready to move.
No. RPA follows a script; this understands the work. Robotic process automation clicks through legacy screens and breaks the moment something changes. RIVER reads the content of a case - what it actually is - and routes on that, not on a brittle set of clicks.
- Referrals are categorised by what they contain, not just a keyword.
- Routing rules are yours, and they change without a rebuild.
- It sits alongside your systems through their APIs - nothing is replaced.
Whatever you say it is. During discovery we map your actual workflow - intake, triage, routing, approvals, escalation - and agree with you which patterns are safe to automate and which always need a human. That line is yours to set and to move.
No, it feeds it. Your system of record stays exactly where it is. RIVER reads what comes in, makes the triage and routing call, and writes the result back - your team keeps working from the tool they already know.
They surface to a person, with full context, before they become a problem. A case that crosses your value, complexity, risk or time threshold is flagged to the right person automatically - it doesn't wait for someone to notice.
- Every escalation is logged, with the rule that triggered it.
- Nothing is actioned automatically on a high-stakes case - a person decides.
Good fit: 200 or more cases a week with a repeatable pattern. If every case is genuinely unique, you need case management, not automation - we'll say so rather than sell you the wrong thing.
Easy to start. Fast to prove. Built to scale.
Tell us about your your workflow, and we’ll take it from there. Prefer to look first? Ask Moana, or take the free Readiness Check.
Ideas from the field.
Guides and research from a team that ships it.
TakeHighlight
Five frontier models in three days. The only thing that survives is your eval set
Anthropic, Google, Meta, Alibaba and OpenAI all shipped a frontier model in the first three days of September. The teams that switched in a day had one thing in common: 30 to 50 real examples from their own work, scored the same way every time. How to build yours this afternoon.
PerspectiveHighlight
Your AI vendor's pricing has a balance sheet under it
The five biggest US cloud companies are spending close to US$700 billion this year, most of it on AI, and the gap between that and what they earn is borrowed. Prices and terms can move for reasons that have nothing to do with you. Four questions to put to every AI vendor at renewal.
TakeHighlight
Developers felt faster. They were slower
A controlled trial found experienced developers were 19% slower with AI while believing it sped them up. A year later the same developers were faster. The gain was never in adoption. It was in aiming AI at the right work.
Teams like yours, in their own words.
A decade of work, across health, sport, finance and the public good.
RIVER learnt our business inside out, and found growth we hadn't seen ourselves. That is what changed our ability to scale.
Jay HarrisonFounder, Edison Health · 2022We crunch through complex data to generate insights, and RIVER made it simple to work through, while keeping everyone aligned on our core value proposition.
Alex OsbornCTO, trev · 2024Our business runs on what RIVER built. They have been central to our technology and our growth, and it keeps driving results.
Mark BramwellDirector, Commercial Realty · 2024RIVER listens, understands what we actually need, and gives us our time back. That is what a good partnership looks like.
Tony NaiduDevelopment Manager, Auckland Badminton Association · 2025RIVER helped us validate our market and launch our platform, and they haven't stopped since. They've been with us every step.
Mike CollinsFounder, iMatch Sport · 2025RIVER has been a trusted partner from the start, and they exceeded what we expected. We're already seeing the difference their work is making.
Ellen LekkaProgramme Specialist, UNESCO & SVSG · 2025The team at RIVER has been an incredible partner from day one. Their ongoing support helped make our success possible.
Scott TownshendFounder, trev · 2022RIVER approached every detail with care. Every decision was made with consideration and purpose.
Daemon CoyleGM, Mental Health Foundation · 2021Our new brand is bold and effective, and customers love it. The website has driven a real increase in leads.
Marcus SinGM, Cleanly · 2020We have always been ambitious about what our site should do, and RIVER take on the hardest parts of it. They make it happen, no matter how complex.
Chris HartFounder, Real Groovy · 2021RIVER are responsive and always ready to adapt. We have never had to chase them, and their support has been critical as our needs changed.
Supriya Kulkarni-PadhyeM&E Coordinator, Oceania Football Confederation · 2020We love our new brand. It reflects who we are as a team and resonates with our customers. Thank you for bringing our vision to life.
Tracy BergeGM, Greentree Advisers · 2021