AI chat, portals, and self-service. For your customers.
Your customers get answers at 2am. Your team gets fewer routine calls. AI chat trained on your knowledge, self-service portals on your domain, and smart escalation when a human is needed.
The problem
Your customers can't get answers. Your team can't keep up.
Customers call for status updates. They email questions that are answered in your FAQ. They can't find information on your website. Your contact centre handles the same queries over and over while complex cases wait. Self-service doesn't exist - or it's so bad that nobody uses it.
How it works
Deploy. Connect. Serve.
1
Deploy AI chat on your site
Branded chat widget on your website or portal. Your logo, your colours, your domain. Customers interact with your brand, not a generic chatbot.
2
Connect to your knowledge
The chat is powered by your actual documents - product info, policies, FAQs, help articles. It answers from your knowledge base, not the internet.
3
Enable self-service
Customers check status, submit requests, upload documents, and track progress. Common queries resolve instantly. Complex cases escalate to your team with full context.
What you get
Not just a chatbot. A customer experience platform.
24/7 AI chat
Your customers get answers any time - not 'we'll get back to you'. AI chat trained on your knowledge base, your products, your policies. Branded and on your domain.
Knowledge-aware responses
Every answer is grounded in your actual documents, not generic AI. Product specs, policy details, pricing - accurate and cited. Not hallucinated.
Portal self-service
Customers check their own status, submit requests, upload documents, and track progress - without calling your team. Fewer inbound calls, happier customers.
Ticket deflection
Common questions answered before they become tickets. Password resets, status checks, policy queries - resolved instantly. Your team handles the cases that need them.
Sentiment tracking
The platform detects frustration, urgency, and satisfaction in real-time. Unhappy customers get routed to a human before they escalate.
Smart escalation
When AI can't resolve it, the full conversation and context transfer to your team. No repetition, no cold handoff. Seamless escalation.
Try it now
Ask a question. See what your customers will.
This is Moana, RIVER's AI advisor - running live on our knowledge base. Now imagine your version, on your website, answering your customers' questions from your documents, in your brand.
Ask Moana AI
RIVER's AI advisor
The Impact
Results that compound.
We partner with our clients to deliver results that matter.
0 weeks
avg. time to production
For initial AI release.
0%
extraction accuracy
On production deployments.
0+
AI modules in production
Purpose-built for enterprise operations.
0K+
files in largest RAG
Real knowledge base, real scale.
By industry
Customer experience for your industry.
Customer Experience is available across all RIVER platform tiers - every industry has customers to serve.
Common questions
What you need to know. Before your first conversation.
Latest Thinking
Ideas from the field.
Enterprise AI insights, guides, and research, from a team who ships it.
Trusted by teams that scale.
We partner with our clients for meaningful impact.
RIVER learnt our business inside out and found growth opportunities we hadn't seen. Their expertise has made a real difference on our ability to scale.
Jay Harrison
Founder, Edison Health 2022
We crunch through complex data to generate insights. RIVER made it simple to work through, while keeping everyone aligned on our app's core value proposition.
Alex Osborn
CTO, trev 2024
RIVER has been central to our technology and growth. Their ability to deliver solutions that perform continues to drive results across our business.
Mark Bramwell
Director, Commercial Realty 2024
RIVER listens, understands our needs, and delivers solutions that give us back time. That's what a good partnership looks like.
Tony Naidu
Development Manager, ABA 2025
RIVER helped us validate our market, launch our platform, and continue to provide ongoing support. They've been with us every step.
Mike Collins
Founder, iMatch Sport 2025
RIVER has been a trusted partner throughout this project. They've exceeded our expectations, and we're already seeing the difference their work is making.
Ellen Lekka
Programme Specialist, UNESCO 2025
The team at RIVER has been an incredible partner from day one. Their ongoing support has helped make our success possible.
Scott Townshend
Founder, trev 2022
RIVER approached every detail with care. We're impressed by how thoughtful they are, ensuring each decision is made with consideration and purpose.
Daemon Coyle
GM, MHF 2021
Our new brand is bold and effective, and customers love it. The website has driven a real increase in leads.
Marcus Sin
GM, Cleanly 2020